Web Portal
OneCloud: How to Setup Call Forwarding Rules from the Portal
Only modern users can update their call forwarding rules via the portal. The Call Forwarding options are accessed through the Answering Rules page. From the Answering Rules page, click Add Rule. Call Forwarding options. Always - Immediately forwards ...
How to Update the e911 Emergency Address
Section 506 of Ray Baum's Act Section 506 requires telephone systems to provide critical data about a 911 call's dispatchable location. Defined as "the street address of the calling party, and additional information such as room number, or similar ...
OneCloud: Get a Professionally recorded Custom Greeting
If you’re like most of us in need of a professionally recorded greeting for your phone system, you will probably lack the equipment and experience required to record a professional greeting. Worry no more! TelWare is providing you with a no non-sense ...
OneCloud: View a Call Transcription
In addition, to call recording, OneCloud supports the transcription of calls as of V42. This tool will automatically parse call recordings by a user, transcribe them, and then separate the text by a speaker for a visual representation of the ...
OneCloud: How to Transfer a Call from the Mobile App to another Phone
It’s sometimes helpful to be able to transfer a call that started on your mobile app to another phone (including your desktop phone). Following these instructions to seamlessly move a call: 1. While on an active call, press Switch Phone. 2. Select ...
OneCloud: Setting another User Online/Offline to a Queue
Note: Only Office Admins and Call Center Managers are able to change another individual Agent’s status in a queue. 1. Click on Call Center in the top navigation area. 2. Click on the Edit Agents icon next to the queue your agent is in. 3. Click the ...
OneCloud: How to Set or Reset Your Password
OneCloud: How to Set or Reset Your Password Existing Users: If you are an existing user, and have forgotten your password or login name, follow the steps below to retrieve your login credentials: Forgot Password Navigate to the OneCloud portal at ...
OneCloud: Understanding Call Transcription and Sentiment Analysis
This article will explore the details of the call transcription and sentiment analysis features of the OneCloud, showing you where to find it, and how to interpret the results. As well as some tips and tricks. Call transcription obviously requires ...
OneCloud: Installing the Webphone on your Windows Computer
Using progressive web app technology, you can install OneCloud’s WebPhone onto your computer. Progressive web apps (often called PWA) benefits include: Runs in its own window, not just a browser. Can be launched from your start menu, taskbar, or ...
OneCloud: How to Update Holiday Greetings
This document is designed to provide a user-friendly guide to creating or updating Holiday Auto Attendants for OneCloud Admins. Although this article is lengthy, it’s simply three steps to setting up a holiday greeting. Creating or editing a time ...
OneCloud: How to Manage Queues by User
This article explains how to add users, devices, or both to a Queue. Traditionally, queues were populated by devices, thus allowing for hot-desking scenarios. Beginning in v42, you may add devices or specific users to your queue, expanding the ...
OneCloud: How to add an Email Address to End Users
ONLY users with administrative access privileges can make changes to the profile of other users. To add an email address to a user: 1. Click Users in the web menu. 2. Locate and click the User Name to view their Profile. 3. From the Profile tab, ...
OneCloud: How to Send Welcome Emails to End Users
Note: ONLY users with administrative access privileges can send welcome emails to other users. To send Welcome Emails in bulk: Click Users in the web menu. Select the user(s) you’d like to email by clicking the box to the left of their names. Click ...
OneCloud: How to Update the Auto-Attendant
Note: Only Office Admins, Site Admins, or Resellers can update the Auto-Attendant. To update the Auto-Attendant Click Auto-Attendants from the web menu. Locate the Auto-Attendant you’d like to make updates to. Click the edit icon to edit your ...
OneCloud: Accessing the Portal
1. Open a web browser. 2. Navigate to www.myonecloud.com. 3. On the login page, enter the credentials provided by your administrator. Once signed in, you will be taken to the portal homepage. Note: If enabled for your organization, you can sign in ...
OneCloud: Portal Admin Guide
Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...
OneCloud: How to Update Hours of Operation (Time Frames)
To Update the Hours of Operation: Note: Only administrators have access to make changes to the Time Frames which includes the hours of operation. 1. Click Time Frames from the navigation menu. 2. Locate the Time Frame that represents your office ...
OneCloud: Attendant Console
Getting Started The Attendant Console is a browser-based receptionist tool to view employee presence and easily transfer, park, and send callers into queues. ACCESSING THE ATTENDANT CONSOLE From your MyOneCloud web portal, select the Apps drop-down ...
OneCloud: How to Rename an Extension's User Name
Note: This article is for Site Managers, Office Managers, and Resellers. To Reset a User: 1. Navigate to myonecloud.com and log in. 2. From the OneCloud Portal Homepage, click the Users tab. 3. Locate the user of which you’d like to change names. 4. ...
OneCloud: How to Save a Voicemail Locally using the Portal
To save a voicemail locally use the web portal: 1. Go to your account at myonecloud.com and log in. Note: If you are an office manager or reseller, you’ll need to log in, click your name in the top right, and then select My Account from the ...
OneCloud: How to Change a User's name
IMPORTANT: If you are replacing an employee with a new employee, it’s best practice to reset the user. Note: This article is for Site Managers, Office Managers, and Resellers. To Change a User’s Name: 1. Navigate to myonecloud.com and log in. 2. From ...
OneCloud: View Cradle to Grave Call Information
Cradle to Grave Overview The Cradle to Grave feature is an extension of the existing Call Trace functionality that allows office managers and resellers to troubleshoot issues by presenting high-level info in plain English. The call trace is a ...
OneCloud Basic Portal User Guide
Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...