OneCloud: Webphone User Guide

OneCloud: Webphone User Guide

Home Screen Buttons


OneCloud_webphone_contact_icon CONTACTS
 | Click the Contact Card to view your Contacts. This is the default start tab for your OneCloud WebPhone.

OneCloud_webphone_voicemail_icon VOICEMAIL | Click the Cassette Tape to view existing voicemail.

OneCloud_webphone_call_history_icon CALL HISTORY | Click the Handset & Clock Icon to view your Inbound, Outbound, & Missed Call History. By clicking on an entry, you can place a call to the entry, message them if they are a OneCloud user, send an SMS Message if SMS is enabled for your user and view their contact information.

OneCloud_webphone_sms_chat_icon CHAT & SMS | Click the Chat Bubble to view your ongoing Chat & SMS sessions or to create new ones.

 
Contacts

OneCloud_webphone_contacts_menu_1

 

OneCloud_webphone_contacts_menu_icon MENU | Click the ellipses icon to open your User Settings and change your active Answering Rule, active Voicemail Greeting, the device used for outbound calls, as well as your Ringtone! See the Settings section for additional information.

OneCloud_webphone_contacts_search_icon SEARCH | Click the magnifying lense to perform a search of your Contacts for a specific contact.

OneCloud_webphone_contacts_sort_icon SORT | Click the Sort icon to change the order contacts are displayed in your Contacts

OneCloud_webphone_contacts_new_contact_icon CREATE NEW CONTACT | Click the Plus icon to Create a new contact for your Contacts.

 

OneCloud_webphone_contacts_submenu_icon CONTACT LIST | Clicking the dropdown menu will allow you to change which Contact List you are currently viewing.


 
Voicemail

OneCloud_webphone_voicemail_sample

 

Note: New voicemail notifications will display on the cassette icon. Email notifications for new voicemail can also be setup from the OneCloud platform.


OneCloud_webphone_voicemail_basics

 

OneCloud_webphone_voicemail_submenu_icon Clicking the dropdown menu will allow you to switch between "New" and "Saved" voicemails.

 
Call History

OneCloud_webphone_call_history_sample

 

Select the Handset icon to view your InboundOutbound, & Missed Call History.

Webphone_blue_arrow INBOUND CALL | The Blue Arrow signifies an incoming call

Webphone_green_arrow OUTBOUND CALL | The Green Arrow signifies an outgoing call

Webphone_red_arrow MISSED CALL | The Red Arrow signifies a missed call

By clicking on an entry, you can place a call to the entry, message them if they are a OneCloud user, send an SMS Message if SMS is enabled for your user, and view their contact information.

Webphone_green_handset AVAILABLE | a Green Handset signifies that the user is available to receive a call.

Webphone_red_handset BUSY | a Red Handset signifies that the user is not available to receive a call.

 

OneCloud_webphone_Call_history_submenu_icon Clicking the dropdown menu will allow you to sort between AllMissedInbound, and Outbound calls.

 
Chat and SMS

OneCloud_webphone_Chat_sms_1

 

The “Chat and SMS” tab will display your “Chat and SMS” history. When a specific Chat/SMS is selected, the conversation history will then be presented along with the destination Mobile Number or the receiving users' extension. Within this page you will be able to send attachments as well as use a variety of Emoticons!


OneCloud_webphone_SMS_1 OneCloud_webphone_SMS_2

 

OneCloud_webphone_SMS_3

 


Making Calls

Dialing

NEW CALL | Click the Plus sign in the bottom right of your window, then select the Dial pad button to place an outbound call from the WebPhone.

 

 OneCloud_webphone_plus_sign_1  OneCloud_webphone_dial_pad_2         OneCloud_webphone_dial_pad_sample

 

Enter the number you wish to dial and press the green handset button to start the call.

 

Incoming Call

When receiving an incoming call, you will see a OneCloud pop up window. You will have the option to AnswerIgnore, or Decline the call.


OneCloud_webphone_incoming_call_screen

 

You will have the following In-Call options once a call has been answered.


OneCloud_webphone_incall_options

 

MUTE | Prevents the other party from hearing you.

HOLD | Place the other party on “Hold” and plays hold music.

DIAL PAD | Use the “Dial Pad” for entering options in auto attendant or other similar applications.

ADD CALL | Call another party to discuss or combine for a conference call.

TRANSFER | Transfer the active call to another destination.

PARK CALL | Will allow the option to park the call on designated/pre-programmed parking extensions.

SWITCH PHONE | Switch from the WebPhone to your deskphone or any other application that is registered within OneCloud.

CONTACTS | Open your Contact List.

MORE | Clicking this button will allow two options, “Start recording” and “Hide call”.

Start Recording - When enabled, the conversation will be recorded and available in your account's Call History tab of the myonecloud.com website.

Hide Call - When enabled, the call will minimize itself within the WebPhone until told to “Return to call” via the green bar that appears at the top of the WebPhone.

 

Transferring Calls

To transfer a call, select the Transfer button. The following two options will populate:


OneCloud_webphone_transfer_call_options_screen

 

Transfer - Choose from contacts:

A window with all your contacts will populate:

1. Scroll to locate the user, you can also search by name.
2. Once you have a user, click the name and select the phone option.

OneCloud_webphone_transfer_option

 

3. Two new options will populate: Blind Transfer and Attended Transfer, choose one to complete the transfer.

OneCloud_webphone_blind_transfer

 


Transfer - Dialing a new number:

1. This option will open the dial pad and give you the option to key in a phone number or extension.

OneCloud_webphone_dial_blind_transfer

2. You can also select Blind or Assisted transfer to complete it.

To cancel these options, you can select Return to Call at the top of the application.


OneCloud_webphone_transfer_return_to_call

 

 

Settings Menu

The Settings menu will allow you to see Parked calls, and change your active Answering Rule, active Voicemail Greeting, the device used for outbound calls, as well as your Ringtone!

OneCloud_webphone_settings

 


Call Park

Call Park displays available parking extensions. It will also allow you to pick up a parked call.

OneCloud_webphone_settings_call_park

 


Answering Rules

Answering Rules allows you to choose/switch between the rules.

OneCloud_webphone_settings_answering_rules

 


Greetings

The Greetings menu allows you to see your pre-recorded greetings. It also allows you to choose/switch between the different greetings.

OneCloud_webphone_settings_greetings

 


User Settings

The User Settings menu allows you to modify/change various features of the Webphone.

OneCloud_webphone_settings_submen

 

The top bar of the Webphone displays the Extension number, a Call Center icon, a Globe icon, and a SIP Handset icon.

The Extension number displayed is the number assigned to the logged agent. (This feature is only available when Call Center is enabled).

The Call Center icon allows the agent to log in/out of the Call Center, as well as choose an Away Status. (This feature is only available when Call Center is enabled).


OneCloud_webphone_call_center_icon


The Globe icon allows the user to switch the Webphone Language.


OneCloud_webphone_world_icon


The SIP handset icon displays the agent's log on status.

OneCloud_webphone_sip_phone_icon

 

Logout

Selecting Logout will log you off of the Webphone.


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