OneCloud Meet: Resolving Microphone and Camera Permission Issues

OneCloud Meet: Resolving Microphone and Camera Permission Issues

This article will guide you to resolve Camera and Microphone permission issues you may encounter when using OneCloud Meet. It lists the steps for allowing these permissions on the common browsers, Chrome, Firefox, and Microsoft Edge, for both MAC and Windows operating systems.
See image below.

 


 

Chrome's Mic and Cam Permissions for Windows

To change a site's camera and microphone permissions,
Open Chrome hdmeet-mic-cam-permissions-chrome-icon.

At the top right, click on the dots hdmeet-mic-cam-permissions-more-icon then Settings.

 

hdmeet-mic-cam-permissions-settings

 

Click Privacy and security, then Site settings, then Camera or Microphone.

 

hdmeet-mic-cam-permissions-privacy-security-site-settings

 

Select "Sites can ask to use your camera".

 

hdmeet-mic-cam-permissions-site-settings

 

NOTE: you must have administrative privileges on the computer to address these setting changes.

 

Chrome's Mic and Cam Permissions for MACs

Google Chrome updates almost constantly, and many times without warning. If you use Google Chrome for Mac, update issues can be compounded by the fact that Apple implements permissions a little differently – and sometimes more strictly – than other platforms.

If you are experiencing any of the following issues in OneCloud Meet while using Chrome for Mac, please refer to the below fixes:

  • Permissions to use your browser/computer’s audio -select ALLOW
  • Permissions to use your browser/computer’s video -select ALLOW
  • Error when trying to share your screen or browser

Under System Preferences, go to: Security & Privacy

 

hdmeet-mic-cam-permissions-mac-security-privacy

 

then, select the Privacy Tab

 

hdmeet-mic-cam-permissions-mac-privacy

 

Under Screen Recording, deselect the check box for Chrome, Chrome will close. Then, click on the check box again to select Chrome, you will be asked to quit and restart Google Chrome.

 

hdmeet-mic-cam-permissions-mac-chrome

 

select Quit Now

 

hdmeet-mic-cam-permissions-mac-quit-now

 

Restart Chrome. OneCloud Meet screen-sharing ability will be activated.

 

Firefox's Mic and Cam Permissions for Windows

Use the Firefox settings menu to change camera and microphone permissions

To change camera permissions,

Click the menu button hdmeet-mic-cam-permissions-menu-button-firefox and select Settings.
Then click Privacy & Security from the left menu.

 

hdmeet-mic-cam-permissions-privacy-security-setting-firefox

 

Scroll down to the Permissions section.
Then click the Settings button for the Camera option

 

hdmeet-mic-cam-permissions-setting-allow

 

Firefox displays the websites with saved "Allow" or "Block" permissions.

 

hdmeet-mic-cam-permissions-camera-firefox

 

Use the Allow/Block selector to change permissions for the website. You can remove the site by selecting it from the list and clicking the Remove Website button.

Select the Block new requests asking to access your camera checkbox if you do not want to give any other sites access to your camera.

Then click on Save Changes.

To change the Microphone permissions, select the Microphone option, and repeat the steps above.

 

Firefox's Mic and Cam Permissions for Mac

To update your macOS Camera or Microphone settings follow these instructions:

Under System Preferences, go to: Security & Privacy

 

hdmeet-mic-cam-permissions-mac-security-privacy

 

then, select the Privacy Tab

 

hdmeet-mic-cam-permissions-mac-privacy

 

Scroll down to select Camera. then select the checkbox next to your web browser (Firefox) to allow it to access your camera.

 

hdmeet-mic-cam-permissions-mac-firefox-camera

 

Repeat the steps above for Microphone access.

 

Edge Mic and Cam Permissions for Windows

In Microsoft Edge, click on the dots hdmeet-mic-cam-permissions-more-icon then Settings.

On the left side menu, select Cookies and Site Permissions.

 

hdmeet-mic-cam-permissions-edge

 

Scroll to All Permissions, select Camera or Microphone.

 

hdmeet-mic-cam-permissions-edge-camera

 

Make sure the "Ask before accessing" toggle is turned on.

Repeat the steps above for Microphone access.


    • Related Articles

    • OneCloud Meet: V2.0 Release Notes

      New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...
    • OneCloud Meet: How to Start a Meeting Room

      How to start a meeting room on OneCloud Meet.com (free version) 1. Go to OCMeet.us. OneCloud Landing Page 2. Click Start a new Meeting. 3. The meeting will start with the Lobby featue enabled. The Lobby feature requires users to ‘knock’ on the ‘door’ ...
    • OneCloud Meet: V2.0.1 Release Notes

      New Features OneCloud Meet PWA Google Calendar Integration Bug Fixes Some participants joining meeting with moderator privileges Fixes to add and edit of personal meeting IDs Fixes to Microsoft 365 calendar syncing Copy link had incorrect meeting url ...
    • OneCloud: Analytics Wallboard Guide

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...
    • OneCloud Meet: Icons and Settings defined

      Navigation Menu Icon Action Description Mute Select the Mute icon to mute your microphone during a meeting. It will have a strike through the microphone when muted. Select the Mute icon again to un-mute yourself. Select the arrow, located on the mute ...