OneCloud: How to Reset a User's Password

OneCloud: How to Set or Reset Your Password

OneCloud: How to Set or Reset Your Password

Existing Users:

If you are an existing user, and have forgotten your password or login name, follow the steps below to retrieve your login credentials:

Forgot Password

Navigate to the OneCloud portal at "https://myonecloud.com" and select the "Forgot Password" option:




Enter your login name and click "Send"



You will then receive an email with instructions to reset your password.

If you receive this error: 


you may have entered an incorrect login name. Follow the next steps to retrieve your login name.

Forgot Login Name

Navigate to the OneCloud portal at "https://myonecloud.com" and select the "Forgot Login Name" option:



Enter your email and optional extension number (useful if you have multiple extensions with the same email address):



Click "Send"
You will then receive an email containing your login name, and an option to "Complete setup" if you wish to also reset your password.

New Users:

If you are a new user and have not logged into the OneCloud portal, follow the instructions below to set up your account.

Welcome Email

First, check your email inbox for a message from "noreply@myonecloud.com". It should have the subject line "Your new phone system account". If you don't have a welcome email in your inbox, proceed to the next steps.

New User

Below the login module, click on the "Are you a new user?" 



Enter your extension details and click "Send" to receive a new welcome email.



From the welcome email, you'll be able to retrieve your login name and configure a new password.

    • Related Articles

    • OneCloud: Analytics Wallboard Guide

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...

    • OneCloud Connect: How to Start a Meeting Room

      How to start a meeting room on OneCloud Connect (free version) 1. Go to OneCloud Connect. 2. Click Start a new Meeting. 3. The meeting will start with the Lobby feature enabled. The Lobby feature requires users to ‘knock’ on the ‘door’ of the ...

    • OneCloud Connect: V2.0 Release Notes

      New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...

    • OneCloud Connect: V2.0.1 Release Notes

      New Features OneCloud Connect PWA Google Calendar Integration Bug Fixes Some participants joining meeting with moderator privileges Fixes to add and edit of personal meeting IDs Fixes to Microsoft 365 calendar syncing Copy link had incorrect meeting ...

    • OneCloud: How to Change my Voicemail Password

      To change your Voicemail Password: 1. Press the MESSAGE button on your phone or dial 5001. 2. Enter your password followed by #. 3. Press “5” allows you to edit current Options. 4. Dial 1 to Change your Password. 5. Follow the prompts to complete. ...