OneCloud: How to Make an International Call

OneCloud: How to Make an International Call

To make an international call:

  1. Dial the international call code.
  2. Dial the country code.
  3. Dial the local number.

Note: International calling is commonly NOT allowed to prevent toll fraud. Contact TelWare to confirm your account has international dialing enabled. Additional rates may apply.

    • Related Articles

    • OneCloud: Analytics Wallboard Guide

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...
    • Custom Call Center Agent Status

      Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
    • OneCloud: How can I make the Introductory Greeting play fully before a Call is Dispatched to a Call Queue Agent

      There are often times it is important to play a greeting, message, or notification, in its entirety, to the caller prior to the queued call actually being dispatched to the Call Queue Agent. 1. In the OneCloud Manager Portal, navigate to Call Queues. ...
    • OneCloud Connect: V2.0 Release Notes

      New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...
    • OneCloud Connect: V2.0.1 Release Notes

      New Features OneCloud Connect PWA Google Calendar Integration Bug Fixes Some participants joining meeting with moderator privileges Fixes to add and edit of personal meeting IDs Fixes to Microsoft 365 calendar syncing Copy link had incorrect meeting ...