You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com.
The Home screen provides an overview of new voicemails, recent history, current active answering rules, and lists phones and apps currently bound to your profile. From the home screen, you are also able to quickly navigate between other features of your phone system.
Access the messages page by clicking on the Messages navigation button at the top of your screen. If you have a new voicemail, the Messages button will display a notification.
On the Messages page, you can view your voicemail messages, chats, SMS (if enabled for your number), and settings.
While viewing an active voicemail, you can quickly view details such as caller ID, time and date of the message, and voicemail duration. You are also able to perform the additional options listed below from the Voicemail tab while viewing an active voicemail.
When selecting the Chat tab, you can view your internal chat and SMS messages.
Start a New Conversation
To start a new conversation, click the New Conversation button as seen in the right-hand corner and a new chat window will appear. Start typing the user’s name or press down to see a list of everyone in the organization you can select from. Or on your contacts widget click the chat box icon next to their name. After clicking one of the options a chat window will appear. Click in the Send a message… field and start typing. Press enter when you would like to send your message.
If you would like to reply to a message, simply type in the chat window that displays when receiving a message. You can also click the reply icon to the right of the message in the message center.
To delete a message, click the red x that appears next to the reply button when hovering over the message.
When selecting the Settings tab, you are able to customize your voicemail settings. You may enable/disable your voicemail box, adjust how messages are presented to you, manage voicemail greetings, update your recorded name, and specify the desired voicemail to email notifications.
Under the Contacts navigation button, you will find your system directory as well as any personal contacts you add. Here you may create new contacts for your extension, import/export contacts from/to other email accounts, and call contacts from your preferred device via the web browser.
You may also view your contacts by expanding the Contacts tab at the bottom right-hand side of the portal’s home page. Hovering over a contact will allow you to interact with that contact.
On the Answering Rules page, you may easily adjust how calls flow to your extension with pre-built settings. In the top left-hand corner, you can set your default ring timer before calls are sent to your voicemail.
By clicking the Allow / Block button, you can enter 10-digit phone numbers to block. To create a new answering rule, click the Add Rule button in the top right. At the top of the new window, you will set your custom Time Frame as well as whether your phone will be in Do Not Disturb or playback the Caller ID for the number calling you before your call is connected.
You may also control Call Forwarding. “Always” will continuously send your calls to another extension or phone number. “When busy” will ring your phone and if you are on a call or in do not disturb and will send the call to another extension or phone number. If “When Unanswered” is enabled, the call will be sent to another extension or phone number before the call is sent to voicemail. When your extension is offline (option: “when offline”), the call will be sent to another extension or phone number.
By clicking Time Frames in the navigation bar, you can create a new Time Frame as well as view existing time frames. To create a new time frame, click Add Time Frame. You will then be presented with 3 options of Always, Days of the week and times, and Specific Dates or ranges. Time frames can be used to adjust your answering rules.
The Phones menu will display registered devices for your extension (mobile app, desk phone, & web phone.)
You can edit the buttons displayed on your phone’s screen, however, some of the buttons have been preprogrammed and cannot be changed. Buttons that cannot be edited will display a lock to the right of the button.
To edit your phone’s buttons, select the gear next to the device you wish to edit and press “Yes” on the confirmation pop-up. You can now edit the buttons on your phone using the ellipsis button. In the top right you will see a directory where you may edit how contacts are displayed. TelWare has preprogrammed some of these buttons and cannot be changed.
By clicking the Call History navigation button, you may view all incoming/outgoing/missed calls to your extension.
You are presented with two additional options for Filtering and Exporting the call logs of your extension. By selecting Filters, you may choose either a range of dates or a specific date you would like to gather data from. To further analyze your calls, you may input a Dialed Number, or the number of an external caller dialed to reach you. If you do not know what was dialed, you may choose to search your call records by selecting a call type of Inbound, Outbound, or Missed.
Although this guide will not go into detail on each app, here are brief descriptions of the Apps you may see displayed in your OneCloud Portal.